1. Introduction

This policy explains how Bae Boats ("we", "us") handles personal information collected through baeboats.com and through bookings made with us. It applies to visitors to this website and to guests who make or enquire about a reservation. Bae Boats is based in California and operates electric boat rentals from Grand Marina, 2099 Grand St, Alameda, CA 94501 and Clipper Yacht Harbor, 310 Harbor Dr, Sausalito, CA 94965.

2. Information we collect

  • Information you give us. Name, email address, telephone number, group size, preferred dates, the content of messages you send us, and any information you provide when signing a waiver.
  • Booking information. Reservation details such as boat, date, rental length and departure marina. Payment card details are entered directly with our payment provider and are not stored on this website.
  • Information collected automatically. IP address, browser type, device type, referring page and pages viewed, collected through cookies and analytics where you have consented.
  • Waiver information. Liability and damage waivers are completed through SmartWaiver, our waiver provider, which collects the names and signatures of every guest.

3. How we use your information

  • To confirm, manage and provide your boat rental.
  • To respond to enquiries and provide customer support.
  • To take payment and manage the refundable security hold described in our Terms of Service.
  • To meet our safety, insurance and legal obligations, including waiver records.
  • To understand how visitors use this website so we can improve it, where you have consented to analytics cookies.
  • To send occasional news and seasonal updates, where you have asked to receive them. You can unsubscribe at any time.

4. Who we share information with

We do not sell your personal information. We share it only with service providers who help us operate the business:

  • Peek Pro — our reservation and checkout platform.
  • Google — Google Analytics 4 for website measurement, and Google Maps for the location maps embedded on our contact page.
  • SmartWaiver — liability and damage waivers.
  • FormSubmit — delivery of messages sent through our contact, newsletter and enquiry forms.
  • Instagram and Meta — if you follow or interact with our social profiles.
  • Professional advisers and insurers, where required.

We may also disclose information where we are required to do so by law, or to protect the safety of guests, staff or property.

5. Cookies and similar technologies

Cookies are small text files stored on your device. We group them into three categories:

  • Strictly necessary. Required for the website to function, to remember your cookie choice and to keep booking forms secure. These cannot be switched off.
  • Analytics. Google Analytics 4, which helps us understand which pages and boats visitors are interested in. Set only if you accept.
  • Marketing. Advertising and remarketing cookies. We do not currently run advertising campaigns on this site; the category exists so that we can ask for your permission before we ever do.

Analytics and marketing cookies are blocked until you give consent. You can change your choice at any time using the cookie preferences control in the footer of any page, or by clearing cookies in your browser.

6. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use and disclose.
  • Request a copy of the personal information we hold about you.
  • Request deletion of your personal information, subject to our legal and safety record-keeping obligations.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of personal information, and limit the use of sensitive personal information.
  • Not be discriminated against for exercising any of these rights.

Bae Boats does not sell personal information. To exercise any of these rights, email nico@baeboats.com or call (510) 457-1765. We will verify your request and respond within 45 days.

7. Your rights in other jurisdictions

If you are in the European Economic Area or the United Kingdom, you have the right to access, correct, delete or restrict our use of your personal information, to object to processing, and to data portability. Our lawful bases for processing are the performance of a contract (your booking), our legitimate interests (operating and improving the business) and consent (analytics and marketing cookies, and newsletters).

8. How long we keep information

  • Booking and payment records: seven years, for tax and accounting purposes.
  • Waiver records: as long as required by our insurers.
  • Enquiries and newsletter subscriptions: until you ask us to remove them, or after two years of inactivity.
  • Analytics data: as configured in Google Analytics 4, currently 14 months.

9. Security

This website is served over HTTPS. Payment details are handled by our payment provider and never stored on this website. Access to booking and guest records is restricted to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

Our website is not directed at children under 13 and we do not knowingly collect their personal information. Bookings are made by an adult, who is responsible for the information provided about other guests.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Material changes will be highlighted on this page.

12. Contact us

Questions about this policy or about your personal information? Email nico@baeboats.com, call (510) 457-1765, or write to Bae Boats, 2099 Grand St., Suite 1, Alameda, CA 94501.